The July through December 2013 schedule of Medicaid Managed Care and Mental Health calls is now available.
Join Delaware Family Voices, other families, and various health care professionals in monthly parent-managed conference calls on Medicaid, managed care and mental health concerns.
Managed care and mental health Calls
Through these call-ins, families and professionals work together to address questions and issues families might have regarding mental health, Medicaid, and managed care. Representatives from the Division of Prevention and Behavioral Health Services, Disability Law, Medicaid, Delaware Physicians Care Inc., United Healthcare, and other agencies will be available during the calls to personally address your questions and concerns.
Panel calls are held the second Tuesday of each month from 11:00 am to 1:00 pm, EST.

Medicaid Managed Care Calls

Do you have an issue or question regarding your Managed Care organization? This parent run bi-monthly call provides you the opportunity to ask questions, air grievances or simply listen and learn more about Medicaid managed health care.
2013 Managed Care panel call dates are:

August 13th

October 8th

December 10th

Mental Health Care Calls

The Mental Health Care Panel call address the needs and concerns of families with children who have mental health, behavioral, or emotional needs. This bi-monthly call provides families the opportunity to ask questions related to children’s mental health and behavioral needs.

2013 Mental Health panel call dates are:

July 9th

September 10th

November 12th

Participating In Managed Care And Mental Health Calls:

All managed care and mental health calls start at 11:00 am EST and typically run until 1:00 pm. To join a call, follow these dial-in instructions.
Mental Health Panel Calls
Dial 1-800-391-2548
Enter Participant Code: 53192759#
You should now be connected into the call.
Do you have specific questions or concerns about your child’s Medicaid, managed care coverage, or mental health issues that you would like addressed during a call? Email Delaware Family Voices prior to the call date. This will provide us the opportunity to better address your question or concern.
For additional information, instructions on how to participate, or to be added to the call reminder list, contact Ann Phillips at,or refer to the Managed Care / Mental Health Call In Flyer.

Need Help Now?

Call us! You don’t need to wait for a panel call to voice your concerns or ask for assistance. Families are encouraged to call Delaware Family Voices whenever they have medical or mental health questions or concerns. Please call 302-669-3030 and we will provide you with immediate assistance.