MCO/Medicaid Managed Care Call

The MCO/Medicaid Call is a forum where parents/caregivers have the opportunity to ask questions and/or discuss issues they are having with their Medicaid MCO (Highmark Health Options or AmeriHealth Caritas).

Common issues discussed have included: care coordination requests, in home care hours, denials, therapies, private duty nursing, supplies, equipment and medication.

During the call MCOs and Medicaid representatives, along with other partner organizations can help problem solve with you.

Schedule of 2021's MCO/Medicaid care calls

See our calendar for upcoming MCO/Medicaid calls
Occurring on the second Tuesday of the month

You can call in to Zoom or keep your camera off if you wish. When you register you will receive confirmation with a link in your email. Register here

Sign up for the Parent Information Center’s newsletter to stay up to date. Sign up here

We thank the Delaware Department of Public Health/Children with Special Health Care Needs Division for providing the phone lines for our monthly calls.

Training & Workshops

Free trainings and workshops designed to help you navigate and learn the systems and services that may be available to your child.

Training & Workshops List

See the list of just some of our trainings. Right now all trainings are being done virtually. We will resume in-person trainings in the near future as restrictions lift due to the pandemic.

If you don’t see a topic you wanted to learn more about, please let us know. We are always developing trainings to accommodate the needs of the families we serve. If a training isn’t on the upcoming events list give us a call to let us know your interest and we will get it in our schedule.

Care Maps
Care Notebook
Getting Started
Medical Home
Parent to Parent
Parent to Parent Training
Transition to Adult World

The Nuts and Bolts of Telehealth

These recorded webinars provide essential information that will ensure your family is receiving an optimal telehealth experience.



Upcoming Events

*Delaware Family Voices activities are included on the PIC calendar

Medicaid/Managed Care, Mental/Behavioral Health, Diamond State Health Plan Plus, and MCO Call In Schedule is included in the PIC Calendar

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