Training & Workshops

See Events Calender for our latest training and workshop dates.

All Delaware Family Voices training and workshop offerings are free to families.

Childcare reimbursement is available upon request for most Trainings and Workshops. Contact Delaware Family Voices if you would like childcare reimbursement to ensure the course offers reimbursement.

Current Training and Workshop Offerings


This training discusses the journey of advocacy. It will cover what is an advocate, forms of advocacy, advocacy tips and tools, and effective communication techniques.

Appealing Health Insurance Denials

(Included in Medicaid Training) This training discusses health insurance denials, with a focus on understanding denials and how to appeal them. You will learn why you may receive the denial, what to look for in the denial, tips for beginning your appeal, and follow-up procedures.

Care Notebook

The Care Notebook Training focuses on how to use this valuable tool to achieve medical home/family centered care for your child. You will learn how to effectively use this record keeping system to track your child’s important information and his/her needs in one place and how it can be used in the coordination of care for your child. Your child’s Care Notebook should go with your child to all medical appointments, tests, therapies, as well as your child’s IEP meetings.

Communication & Problem Solving

This training presents a guide to communicating and problem solving with a parent of a child with special healthcare needs. You will learn effective listening skills with details of the 3Rs technique (rephrasing, reframing, and reflecting) and identify 5 problem solving steps.

Cultural Competence

This training covers defining cultural competence, understanding and respecting differences, cultural sensitivity, and strategies to overcome the “isms.”

Family Habits for Healthy Lifestyles

This training was developed by the University of Delaware Department of Behavioral Health and Nutrition and brought to you by Nemours Health and Prevention Services and the Delaware Division of Public Health. The program includes tools and resources needed to increase parental confidence to manage lifestyle-specific child behaviors. It also aims to increase parent knowledge of the importance of healthy eating and physical activity. There are three modules: behavior management, nutrition, and physical activity.


This training discusses the differences between Medicaid and Medicare, eligibility determination, how to apply, letters of medical necessity, waivers, and the appeal process. It will also explain the different types of Medicaid programs available for your child as well as updates to the ACA Marketplace.

Medical Home

This training explains what a medical home is, why it is important, and the principles of family-centered care.

Learn more about Medical Home in this PowerPoint presentation:


Note: This Power Point presentation is the property of Delaware Family Voices. The presentation may be used in it’s entirety, so long as acknowledgement is provided for the author and the organization.  It cannot be changed nor the Delaware Family Voices name and logos be removed. And questions, please contact Delaware Family Voices.

Listen to the webinar presentation of What Is A Medical Home?

Link: August 2015 Medical Home Webinar

Parent Leadership

This training focuses on strengthening individual knowledge and skills, leadership development, opportunities for growth, and effective listening techniques.

Parent to Parent

Delaware Family Voices is the only organization in Delaware approved by Parent to Parent USA to participate in the national Parent to Parent program. We provide trained, experienced Support Parents to parents of children with special health care needs who are seeking emotional support from someone in similar circumstances.

Register for Parent to Parent Training if you would like to become a Support Parent and share your knowledge, experience and support with someone new on this journey.

People First Language

This training presents a general guideline of how language can be used to empower individuals with disabilities instead of disrespecting them. People first language puts the person before the disability and it expresses what a person has, and not what a person is.

Tell Me What That Means

This training focuses on what parents should be aware of when calling professionals, strategies for effective communications, how to best frame questions, getting answers to those questions, and common terms that are often misunderstood.

Learn More About Our Class Offerings

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